Customer Service Pearson New International Edition


Customer Service Pearson New International Edition
Author: Elaine K. Harris
Publisher: Pearson Higher Ed
ISBN: 129205350X
Size: 42.53 MB
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Customer Service Pearson New International Edition

eBook File: Customer-service-pearson-new-international-edition.PDF Book by Elaine K. Harris, Customer Service Pearson New International Edition Books available in PDF, EPUB, Mobi Format. Download Customer Service Pearson New International Edition books, For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.


Customer Service: Pearson New International Edition
Language: en
Pages: 208
Authors: Elaine K. Harris
Categories: Business & Economics
Type: BOOK - Published: 2013-10-03 - Publisher: Pearson Higher Ed
For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a
Exam Prep for: Better Business; Pearson New International ...
Language: en
Pages:
Authors: Elaine K. Harris
Categories: Business & Economics
Type: - Published: - Publisher:
Books about Exam Prep for: Better Business; Pearson New International ...
Customer Service Intelligence
Language: en
Pages: 187
Authors: Lynn Van Der Wagen, Merilynn Van Der Wagen
Categories: Business & Economics
Type: BOOK - Published: 2007-10-08 - Publisher: Routledge
Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer's toolkit. Concepts such as: • emotional intelligence • behaviour modification • role modelling • dimensions of procedure and conviviality • expectancy theory •
Service Operations Management
Language: en
Pages: 533
Authors: Robert Johnston, Graham Clark
Categories: Business & Economics
Type: BOOK - Published: 2008 - Publisher: Pearson Education
Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. This book is ideal for undergraduates, postgraduates or executives wishing to gain a deeper
Performance Management: Pearson New International Edition
Language: en
Pages: 320
Authors: Herman Aguinis
Categories: Business & Economics
Type: BOOK - Published: 2013-08-29 - Publisher: Pearson Higher Ed
For courses in Performance Appraisal, Compensation Management, and Training and Development. Discover where the real success in business can be found. What makes some businesses more successful than others? The answer: people. Organizations with motivated, talented employees that offer outstanding customer service are more likely to pull ahead of the
Quality: Pearson New International Edition
Language: en
Pages: 552
Authors: Donna C. Summers
Categories: Business & Economics
Type: BOOK - Published: 2013-10-03 - Publisher: Pearson Higher Ed
For courses in Quality, Quality Improvement and Quality Assurance. Filled with a wide-range of industry examples, this book takes an applied approach that teaches the “why and how” behind quality assurance and statistical process control. Each chapter includes abundant case studies that show how quality tools and techniques can be
Services Marketing
Language: en
Pages: 478
Authors: Manfred Bruhn, Dominck Georgi
Categories: Business & Economics
Type: BOOK - Published: 2006 - Publisher: Pearson Education
Services Marketing: Managing the Service Value Chain 1st edition argues that all service management efforts are aimed to enhance value in order to improve the bottom line. Written from a European perspective, the book demonstrates that through strategic orientation and innovation, the firm and shareholder will reap the benefits. Geared
Cisco Networking Academy Program CCNA 3. 0 Training Edition
Language: en
Pages: 352
Authors: Cisco Networking Academy Program
Categories: Computer networks
Type: BOOK - Published: 2003-04-30 - Publisher: Cisco Press
Books about Cisco Networking Academy Program CCNA 3. 0 Training Edition
Customer Service Supply Chain Management
Language: en
Pages: 188
Authors: Alexandre Oliveira, Anne Gimeno
Categories: Business & Economics
Type: BOOK - Published: 2014 - Publisher: Pearson Education
DRIVE MORE VALUE FROM YOUR SUPPLY CHAIN BY IMPROVING THE WAY YOU MANAGE CUSTOMER SERVICE Optimize linked interactions across your entire customer service environment Implement customer-centric strategies, including customer-based supply chain segmentation and lifelong customer logistics management Use the business-driven customer service model to align customer services management to business
Innovation in Tourism--creating Customer Value
Language: en
Pages: 384
Authors: Peter Keller, Thomas Bieger
Categories: Tourism
Type: BOOK - Published: 2005 - Publisher:
Books about Innovation in Tourism--creating Customer Value