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Oakland On Quality Management

Oakland On Quality Management
Author: John S Oakland
Publisher: Routledge
ISBN: 1136376100
Size: 62.18 MB
Format: PDF, ePub, Mobi
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'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.
Oakland on Quality Management
Language: en
Pages: 488
Authors: John S Oakland
Categories: Business & Economics
Type: BOOK - Published: 2012-05-04 - Publisher: Routledge
'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.
Total Quality Management
Language: en
Pages: 380
Authors: John S. Oakland
Categories: Business & Economics
Type: BOOK - Published: 2000 - Publisher: Routledge
Written by the acknowledged British guru of TQM and Business Excellence, John Oakland, this book provides a simple but powerful model for Total Quality Management and comprehensive coverage of the concepts students need to understand. The model has been used by literally thousands of people and organizations around the world. 'TQM: Text with Cases' is clearly written in a logical sequence and the text is supported with several real-life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This second edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking and the implementation of TQM. All the case studies in this edition are brand new, reflecting latest developments in this fast moving and exciting area of management. Moreover, the cases come from leading exponents of TQM and Business Excellence - organizations which have fully integrated the TQ approach into their business operations and delivered real benefits. This text is invaluable for all undergraduate and postgraduate students studying TQM or Business Excellence as part of their course, as well as those directors
Oakland on Quality Management
Language: en
Pages: 488
Authors: John S Oakland
Categories: Business & Economics
Type: BOOK - Published: 2012-05-04 - Publisher: Routledge
'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.
Total Quality Management
Language: en
Pages: 316
Authors: John S. Oakland
Categories: Production management
Type: BOOK - Published: 1989 - Publisher:
Commitment and policy. Organization for quality. Design for quality. Capability for quality.
Project Management
Language: en
Pages: 574
Authors: Mr Dennis Lock
Categories: Business & Economics
Type: BOOK - Published: 2013-05-28 - Publisher: Gower Publishing, Ltd.
Dennis Lock's masterly exposition of the principles and practice of project management has been pre-eminent in its field for 45 years. The Tenth Edition of Project Management explains the entire project management process in great detail, and includes brand new chapters on implementing management change projects and the role of senior management support. Everything is reinforced throughout with case examples and diagrams, many new for this edition. As with previous editions, meticulous care has been taken to ensure that the text is reader-friendly and free of unnecessary jargon, with clear diagrams and a construction that is logically organized, well indexed and simple to navigate. The result is certain to maintain this book's acclaimed status as the standard work for managers and students alike.
Public Service Operations Management
Language: en
Pages: 462
Authors: Zoe J. Radnor, Nicola Bateman, Ann Esain, Maneesh Kumar, Sharon J. Williams, David M. Upton
Categories: Business & Economics
Type: BOOK - Published: 2015-07-30 - Publisher: Routledge
How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions. Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma. This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.
Cases in Total Quality Management
Language: en
Pages: 271
Authors: John S. Oakland, Leslie J. Porter
Categories: Business & Economics
Type: BOOK - Published: 1994 - Publisher: Digital Press
Written to accompany the best-selling title, Total Quality Management, this book of cases draws together a variety of international examples from a diversity of areas. The cases are of particular value and interest as they are not taken from the usual stable of known TQM companies. A great deal of useful learning can be derived from reading about the TQM experiences of other organizations, which in this book range from a leading business school - the authors' own institution - to a large international chemical company, from a manufacturer of aircraft to a well known insurance company. Supplying a wealth of information for students on business or management studies courses to give practicality in an academic setting, or for use by directors and managers to give a comparison with their own operations, Cases in Total Quality Management will be essential for everyone interested in the application of TQM.
Total Quality Management: A pictorial guide for managers
Language: en
Pages: 96
Authors: John S Oakland, Peter Morris
Categories: Business & Economics
Type: BOOK - Published: 2013-04-03 - Publisher: Routledge
Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This book will show students and managers what they need to understand about TQM in the simplest, clearest and most memorable form. Professor John Oakland is undoubtedly the British guru of quality management. Following a successful industrial career in research and production management, he has developed a pragmatic approach to introducing TQM which he and his colleagues have used successfully in literally thousands of organizations. He is founder and Executive Chairman of OAKLAND Consulting Plc. and Head of the European Centre for TQM at the University of Bradford Management Centre. Also published by Butterworth-Heinemann are John Oakland's bestselling Total Quality Management (now in its second edition) and Cases in Total Quality Management. Peter Morris is the creative force behind the illustrations in all Butterworth-Heinemann's pictorial guides. Originally trained as an art teacher, he spent several years as an industrial designer in Canada before returning to England to design educational and training materials for the University of Sussex. His experience working on
Workforce Development
Language: en
Pages: 387
Authors: Roger Harris, Tom Short
Categories: Business & Economics
Type: BOOK - Published: 2013-11-19 - Publisher: Springer Science & Business Media
This book captures the essence of current workforce development perspectives and draws on extensive global research to uncover a range of issues confronting organisations. Taking primarily an Australian outlook after the global financial crisis and tracing the progress of a national industry sector, each chapter delves into a major area of interest for leaders. Overall, the authors make the case that workforce development is an amalgam of activities influenced by context, politics and economic development. As the world becomes increasingly connected and mobile, workforce development is proving to be a major activity for organisations because it impacts their longer-term survival and growth. To stay ahead, successful organisations focus on attracting, building, engaging and retaining talented people. However, in a financially turbulent era where strategy changes quickly, workforce development must not only plan and build the capabilities of people at work, but also contribute to making employment more socially sustainable for a better world. This book provides a thought-provoking collection of scholarly work for business leaders, human resource practitioners and academics working in adult education, business, psychology and social science disciplines. At the same time, it adopts an accessible style for students and others who want to know more about the
Pocket Guide to TQM
Language: en
Pages: 108
Authors: John S Oakland, Peter Morris
Categories: Business & Economics
Type: BOOK - Published: 2013-11-05 - Publisher: Routledge
Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This book will show students and managers what they need to understand about TQM in the simplest, clearest and most memorable form. Professor John Oakland is undoubtedly the British guru of quality management. Following a successful industrial career in research and production management, he has developed a pragmatic approach to introducing TQM which he and his colleagues have used successfully in literally thousands of organizations. He is founder and Executive Chairman of OAKLAND Consulting Plc. and Head of the European Centre for TQM at the University of Bradford Management Centre. Also published by Butterworth-Heinemann are John Oakland's bestselling Total Quality Management (now in its second edition) and Cases in Total Quality Management. Peter Morris is the creative force behind the illustrations in all Butterworth-Heinemann's pictorial guides. Originally trained as an art teacher, he spent several years as an industrial designer in Canada before returning to England to design educational and training materials for the University of Sussex. His experience working on