Authors: Mark Sanborn
Categories: Business & Economics
Type: BOOK - Published: 2013-03-05 - Publisher: Tyndale House Publishers, Inc.
Nine years ago, bestselling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies—even, cities—were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global